Dining options include a casual international restaurant, a breakfast buffet overlooking the Pacific, Italian cuisine, and classic Mexican fare as well as a lobby bar with live music in the evening and Club de Playa Beach Club, an excellent spot for snacks and beverages during the day. Amenities include room service, a daily activities program, playground, children's pool, fitness room, beauty salon, racquetball courts, massage treatments, babysitting, laundry facilities, safe deposit boxes, a concierge desk, boutiques, and parking.

NH Krystal Ixtapa offers the option of an all-inclusive plan that includes breakfast, lunch and dinner (does not include shrimp, fine cuts and lobster), domestic and selected international drinks during operational hours of establishments (does not include Christine Club), snacks at the pool area, no cover at Christine Club (except open bar days or private events), room service, use of the gym, recreational activities, and all tips and taxes.

There are 254 rooms on 11 floors. Rooms were last renovated in 1997. Each spacious and nicely furnished room has a balcony with an ocean view. Non-smoking rooms and rooms equipped for the physically challenged are available upon request. Standard amenities include cable television, air-conditioning, telephone, minibar, and private bathroom.